Last updated: October 11, 2026
Who this policy covers
Poovera is an owner-operated dog waste cleanup service in San Diego, California. This policy explains how we handle information when you use poovera.com, ask a question, book a cleanup, or receive our service.
Questions about your information? Email hello@poovera.com or call or text 619-734-9119.
Information we collect
When you book, we collect your name, email address, phone number, service address, ZIP code, selected plan, yard size, number of dogs, recent cleanup history, and any notes you provide. Notes may include your preferred day or instructions for getting into the yard.
When you use the contact form, we collect your name, email address, message, and any phone number or ZIP code you choose to include. We also keep communications and service records needed to coordinate your visits, such as access instructions and gate photos.
Our payment processor, Stripe, collects payment details. We receive payment status, amounts, customer and subscription references, and billing information needed to manage your booking. For recurring service, we also keep your agreement to recurring charges, including the time, agreed amount and frequency, and terms version. We do not store your full card number or security code on Poovera’s servers.
Our website and service providers may collect technical information such as IP address, browser and device information, pages visited, timestamps, and error or delivery logs.
How we use it
We use your information to prepare quotes, process bookings and payments, plan the route, enter the yard safely, provide cleanups, answer questions, and manage changes or cancellations.
We send service-related messages, including booking confirmations and scheduling or access updates. We also use information to resolve payment or delivery problems, prevent misuse, keep business records, and understand how the website is used.
Please provide an email address and phone number where we can reach you about your service. Our website does not enroll you in a marketing mailing list when you book or send an inquiry.
Who receives information
We use providers to run the business. Stripe processes payments and holds customer and subscription records, including the booking details we send to it. Amazon Web Services hosts the website and booking API, sends transactional email through Amazon SES, and processes technical and delivery logs. Our mailbox provider handles inquiries and service correspondence. Google Analytics processes website usage information.
These providers receive information needed for their services and may also process information under their own privacy policies. We do not sell your personal information or share it for targeted advertising.
We may disclose information when required by law or when reasonably necessary to address fraud, protect safety, or resolve a legal claim.
Browser storage and cookies
During payment, the website temporarily saves your quote and contact details in your browser’s session storage. This lets the booking continue if a payment method takes you to another site and back. The saved quote is removed when payment succeeds and normally when the tab closes. Clearing this browser copy does not delete booking records already sent to us or Stripe.
Google Analytics may set cookies beginning with _ga to measure visits. Stripe may use cookies or similar technology for payments and fraud prevention. You can manage cookies and site storage in your browser; blocking payment-related features may affect checkout.
Analytics and tracking choices
We use Google Analytics to understand page visits. The site sends page paths and titles along with basic browser, device, and visit information. It does not send booking-form fields as analytics events. Query strings and URL fragments are excluded from our page-view data, and payment-return parameters are removed before analytics starts.
Our analytics configuration disables advertising storage, ad personalization, and Google signals. Google may process information across sites that use its services under its own privacy practices. You can use browser privacy tools or Google’s Analytics opt-out tools to limit analytics collection.
The website does not currently change its analytics behavior in response to a browser’s Do Not Track signal. Browser settings and content blockers may independently limit collection.
Keeping and protecting information
We retain booking, payment, correspondence, and service records for as long as needed to provide service, maintain business records, resolve disputes, and meet legal or accounting obligations. Some records may therefore remain after your service ends.
We use access controls and the security features of our providers to protect information. No online service can guarantee complete security. Please do not put payment card details or unrelated sensitive information into the contact form or booking notes.
Access, corrections, and deletion requests
Contact us to ask about information we hold, correct your contact or service details, or request deletion. We may need to confirm your identity before changing or disclosing records. We will explain if records must be kept for an active service, legal obligation, or another legitimate business purpose. Email hello@poovera.com or call or text 619-734-9119.
You can ask us to change how we contact you. Opting out of texts does not cancel your service or recurring payments. We may still need to communicate about an active booking using another contact method.
Policy updates
We post changes on this page and update the date above. If a change materially affects how we use customer information, we will provide notice through the website or our usual customer communications.